How long until you resolve my complaint?

Wherever possible, we will attempt to resolve the matter during your initial telephone call to us, or in a subsequent conversation, if appropriate. We have 8 weeks to resolve your complaint but if we can’t provide you with a resolution that you’re happy with in that time, we’ll tell you how to take your case to the Channel Islands Financial Ombudsman (‘CIFO’).

You can contact the CIFO at:

Channel Islands Financial Ombudsman
PO Box 114
Jersey
Channel Islands
JE4 9QG

Email: enquiries@ci-fo.org

Website: www.ci-fo.org