We’re here for you

If you would like to contact Close Finance C.I, you can get in touch by telephone, email or here on our website. Alternatively, pop in and see us.

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Opening Hours

09.00 – 17.00 Monday to Friday

Jersey

Conway House,
Conway Street,
St Helier,
Jersey JE4 5SR

01534 737341

Guernsey

Frances House,
Sir William Place,
St Peter Port,
Guernsey GY1 1GX

01481 740240

Loan enquiry form

By telephone

Got a question? Need some information about an existing loan or want to talk to a member of our team about your account, please call our Jersey branch on 01534 737341 or please call our Guernsey branch on 01481 740240, alternatively use one of the direct dial numbers quoted above.

If you are facing payment difficulties, please call our Collections team on 01534 879201 who will be able to offer advice and assistance. Lines are closed weekends and Bank Holidays.

By Post

You can write to us at the following addresses:
Jersey Branch: PO Box 483, Conway House, Conway Street, St Helier, Jersey JE4 5SR

Guernsey Branch: Frances House, Sir William Place, St Peter Port, Guernsey GY1 1GX

By email

For security reasons we can’t answer any questions relating to your account by email, but you can always email us if you have any other questions at enquiries@closefinanceci.com

For account enquiries, please phone or write to us.

To discuss options on a new loan

To talk to someone about a quote for a new personal loan or for any additional finance options you can apply online, telephone, email, write to us, or visit your local branch.

To obtain a latest settlement figure

You can telephone, write to us or visit your local branch. We are unable to send settlement figures via email for security reasons but if you'd like to contact us we can call you back with this information, just us let us know when would be convenient for us to call (within working hours).

Call our Jersey branch on 01534 737341 or our Guernsey branch on 01481 740240

To make a payment

Our current finance agreements are repaid using a direct debit instruction. Older agreements taken through Close Finance or our former subsidiaries and brokers should be on a standing order instruction.

In certain instances, e.g. if your agreement is in arrears you may pay by debit card, credit card or cheque. Please note that credit cards incur a 2% charge and debit cards will incur a £2 charge.

Card payments can be made by telephone or in person by visiting your local branch. Call 01534 879201 to make a payment by telephone.

If you are posting a cheque please write your agreement number on the back of the cheque to help us process your payment.

To pay online please insert your name or agreement number as the reference.

Bank details are:

Bank: RBSi
Account Name: Close Finance
Sort Code: 16 10 28
Account Number: 12038270

Having problems paying?

If you are experiencing payment difficulties, please phone our collections team on 01534 879201 or email us at accountspecialists@closefinanceci.com quoting your agreement number.

Lines are open in Jersey and Guernsey: Monday to Friday from 09.00 to 17.00

Lines are closed on weekends and bank holidays.

To make a complaint?

We pride ourselves on providing a first class service, therefore when something goes wrong we are determined to put it right. If you wish to make a complaint, please email Richard Briscoe, the Managing Director of Close Finance CI at enquiries@closefinanceci.com or call  01534 737341. Complaints will be dealt with consistently and promptly and you will receive a written response within five days of receipt of your correspondence. 

To ask about career opportunities?

To enquire about job vacancies, please write or email your local branch (for the attention of the HR Manager) enclosing your CV and salary expectations. Please note we cannot accept applications from candidates with less than 5-years continuous residency (Jersey only) or without a valid right to work (Guernsey only).

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