How do I make a complaint?
Firstly, we’re sorry that you need to make a complaint. The easiest way to do this is by telephone so we can try to resolve the issue whilst you’re on the call. Please call us on:
- 01534 737341 (Jersey) or
- 01481 740240 (Guernsey)
We would suggest that you select option ‘1’ when invited to do so.
Our experienced team is on hand during our opening times.
If you’d like to make a complaint in writing, you can email us at enquiries@closefinanceci.com
To see our full complaints handling procedure, please visit our complaints page.