27 June 2018

Published by: Close Finance

Collections Account Specialist sound like a job for you?

We're looking for a Collections Account Specialist in Jersey to report to our Collections Team Leader. Could you be the right person for the job? Read on for more information...

Purpose of the role: This role will focus on and manage customer accounts which fall into arrears. Working as part of a small team you will need to effectively and efficiently collect on these accounts to enable the business to perform within set limits and budgets. This is a high-level customer service driven role. To be successful in this role you need to be a good communicator with strong influencing and negotiation skills.

The role will help support the Collections team as we look to bring the role in-house to improve customer service.

Key Responsibilities: 


  • Manage portfolios within bad debt budget
  • Adhere to the collections policy
  • Work with key stakeholders such as External Trace and collection companies to maximise on collection/recovery
  • Look for creative solutions to ensure bad debt targets are met
  • To identify possible fraudulent accounts and take the correct action to resolve issues quickly and to inform management of potential losses and action taken
  • Relationship management of existing accounts to ensure that customer arrears are resolved on a one-touch basis where possible
  • Management and ownership of accounts in arrears working to pre-agreed numbers in each category of arrears (e.g. 1 month in arrears, 2 months so on)
  • Manage the collection and sales of repossession and voluntarily terminated vehicles with auction houses


  • General office administration office duties
  • Work as part of a team encouraging and assisting colleagues when required
  • Any other ad hoc requests deemed reasonable by the Team Leader Collections
  • Collecting and negotiation of fees that have accrued on customer accounts
  • Accurate banking of monies received
  • Dealing with customer complaints and general queries

Risk & Compliance

  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out
    to the standards required
  • Promote and adhere to the Company’s TCF principles at all times

Skills & Experience:


  • Excellent communication skills
  • Ability to empathise with customers
  • Good negotiation and influencing skills
  • Enthusiastic and dependable
  • Able to work competently with numbers and analysis
  • Demonstrate the ability to handle sensitive confidential information with absolute integrity
  • Focused and goal oriented with the ability to work towards SMART objectives/targets


  • Previous collections/debt collection experience desirable
  • Working knowledge of all aspects of collections activities

Education & Qualifications

  • Educated to A level standard or equivalent


Working with People

Relating and Networking

Persuading and Influencing

Process Management

Planning & Organising

Coping with Pressure & Setbacks

Achieving Personal Work goals &

Rewards and Benefits

At Close Brothers, we recognise the value of a work-life balance, and have put together a benefits package that reflects this.

  • Discretionary Annual Bonus 
  • Pension – Group Stakeholder Pension Plan provided by Friends Life; 5.3% employee and 10% employer contribution 
  • Life assurance – 4 times annual salary 
  • Private Medical Insurance 
  • Annual Leave – minimum of 25 days as standard with the opportunity to buy up to 5 days’ additional annual leave every March 
  • Plus further benefits including competitive family-friendly offering, information available upon request

Equal Opportunities

As an employer, Close Brothers is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but notwithstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.

Apply Here: https://closebrothers.current-vacancies.com/Jobs/Advert/1292021?cid=1616