25 April 2018

Published by: Close Finance

Are you our next Team Leader for Collections?

We're looking for a Team Leader for Collections in Jersey to report to our Operations Director. Could you be that person? Read on for more information...

Purpose of the role: to manage the collections team in Jersey and Guernsey who manage customer accounts which fall into arrears. This is high level customer service role. To be successful you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills.

Key Responsibilities:

  • Manage portfolios within agreed Bad Debt budget.
  • Coach and develop team members.
  • Conduct monthly one to ones with collection team members.
  • Ensure core principles of the Collections Policy are adhered to.
  • Work with external trace and collection companies to maximise on collection/recovery.
  • Negotiate with collection agents and auction houses to ensure fees are minimised.
  • Implement individual and team targets for the collection of late payment fees.
  • Undertake internal training as required.
  • Adhere to Compliance and Risk policies on Collections to ensure satisfactory Audit Gradings are achieved.

Essential Skills & Experience:

  • Team leader/supervisor experience.
  • Excellent communication and customer service skills.
  • Good negotiator.
  • Empathy and forbearance.
  • Enthusiastic and dependable.
  • Numerical analysis and analytical skills.
  • Team player. 
  • Goal orientated and focused.


  • Previous collections/debt collection experience.
  • Working knowledge of all aspects of collection activities.


Leading and Supervising

Persuading and Influencing


Process Management

Learning & Researching

Formulating Strategies & Concepts

Planning & Organising

Coping with Pressure and Setbacks

Achieving Personal Work Goals

Working with People 

Package includes: 

  • Competitive salary
  • Health and dental plan
  • Pension scheme
  • Occasional travel interisland
  • Share save scheme
  • Socials

If you'd like to find out more or apply for the role, please go to: https://closebrothers.current-vacancies.com/Jobs/Advert/1245715?cid=1616