31 March 2020
Coronavirus COVID-19 - payments
We are living in unprecedented times, and we recognise that this is a highly uncertain and rapidly evolving situation. We understand this is an unsettling time for many customers.
Due to the offices in Jersey and Guernsey now being closed to visitors, we are working from home and will continue to do so until further notice. We are currently dealing with a high volume of calls due to the current environment, so please be assured we are working through enquiries as efficiently as possible.
For payments due outside of 14 days
If you are concerned about meeting your payments going forward and the payment is not due within the next 14 days, please email us on email@example.com. Where possible, please state your agreement number and payment due date within the email and we will get back to you.
For payments due within 14 days
If you are experiencing immediate distress, and you have a payment due within the next 14 days, and you are unable to make the full payment, then call us on Jersey 01534 737341 or Guernsey 01481 740240. If you cannot get through due to the amount of calls, then alternatively email firstname.lastname@example.org.
To make your life easier, we have an online payment system for making payments. This enables easy payments 24 hours a day 7 days a week. With this quick and simple process, it allows our customers to make any outstanding payments in one simple place. Please note, this does not affect any ongoing direct debits you have in place.
External guidance and support
During this time you may be eligible for support, please visit the local websites for more information:
We will continue to monitor advice from the Government of Jersey and States of Guernsey and update you if any of the above changes.