14 March 2018

Published by: Close Finance

Junior Sales Support Role in Jersey

We're looking for a Junior Sales Support Administrator in Jersey to report to our Sales Support Manager. Could you be that person? Read on for more information...


Purpose of the role: The role of Junior Sales Support Administrator covers the following areas; Sales Support, Customer Service and assisting with front of house. As part of the Sales Support team, you will be responsible for sustaining relationships with our brokers and dealers as well as some underwriting and ensuring the business taken on is within the set parameters. The role of Sales Support Administrator is a high-level customer service driven role. To be successful you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills.


Key Responsibilities:

  • Carry out duties to the company standard policy and procedures.
  • General office administration office duties. 
  • Assisting with the collection of fees that have accrued on customer accounts.
  • Accurate banking of monies received.
  • Dealing with customer complaints and general queries.
  • Processing of customer proposals and underwriting them in line with company policies and procedures.
  • Liaising with motor dealers regarding the outcome/decisions of a proposal that has been underwritten.
  • Processing documents received that need to be paid out.
  • Adhering to requirements of new dealer procedures along with certain database check for items that may occur when underwriting.
  • Operation of our proposal system with clear notes and rational that is to our comps standard and audit process.


Essential Skills & Experience:

  • Excellent customer service skills.
  • Previous experience in a customer focused environment.
  • Demonstrable experience of working within a structured process.
  • Excellent IT Skills (MS Word, Excel and Outlook)
  • The ability to work well as part of a team.


Desirable:

  • Knowledge of regulations relating to Compliance, Data Protection and Anti Money Laundering.
  • Previous experience in a collection or underwriting position.


Competencies:

Delivering & Meeting Customer Expectations

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Customer Orientation 

Always ready to go the “extra mile” for clients/customers (Internal & External). Actively demonstrates a pride in and an enthusiasm for meeting client needs. Spots opportunities to increase service levels. Adapts a flexible approach when required. Builds rapport with client/customers. Thoroughly investigates all client/customer issue before resolving effectively and appropriately.

Adapting & Responding to Change 

Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards cultural and religious differences; deals with ambiguity, making positive use of the opportunities it presents.

Following Instructions & Procedures 

Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organisation; complies with legal obligations and safety requirements of the role.

Relating and Networking 

Establishes good relationships with customers/clients (internal & external) and staff; build wide and effective networks of contacts inside and outside the organisation; relates well to people at all levels; manages conflict; uses humour appropriately to enhance relationships with others.

Adhering to Principles and Values 

Uphold's ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

Working with People 

Demonstrates an interest in an understanding of others; adapts to the team and builds team spirit; recognises and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight.


Package includes: 

  • Competitive salary
  • Health and dental plan
  • Pension scheme
  • Occasional travel interisland
  • Share save scheme
  • Socials


If you'd like to find out more or apply for the role, please go to: https://closebrothers.current-vacancies.com/Jobs/Advert/1186778?cid=1616